Troubleshooting

Check the most common causes of access, generation, and delivery problems.

A piece is missing or access is refused

Check the signed-in account and selected workspace first. Look in Trash and confirm the invitation or sharing permission is still valid. A link can stop working after it is removed, restricted, or the underlying piece is deleted. Ask the owner to review access rather than repeatedly creating accounts.

Generation or media did not finish

Check your connection, workspace credits, and whether the requested feature is included in the plan. Review any error shown by the app. If the provider is temporarily unavailable, retry after checking whether a partial result already exists so you do not create unnecessary duplicates.

The output looks different

Check the selected format and theme, allow fonts and media to finish loading, and inspect the piece in the actual destination. Shorten crowded copy or split dense sections. If a static export is missing playback or interaction, share the hosted viewer when the audience needs those behaviors.